Support Centre

Our frequently answered questions all in one place

Event Supplies Catering Disposables Support

PRODUCTS

1. Which lids fit my cup or container?

Lids to fit your cup or container are found in the Related Products on the same page. For example, if you are looking at 8oz White Paper Cups, you will find the matching lids on the same page. If no lid shows, then the cup doesn’t have a lid to fit.

If you would like to double check before buying, please contact us.

2. How can I find product dimensions?

Further product information can be found under the More Information tab on the product page.

Should you require further details about a product, please contact us.

3. A product shows out of stock. When will it arrive?

You can contact us to find out more.

Alternatively, if you have an account with us you can click on ‘Notify me when this product is in stock’ to receive an email alert to notify you when it is available to buy.


PAYMENT & DELIVERY

4. When will my order be shipped?

If you order before 1pm we dispatch your order on the same day. If you dispatch after 1pm, we dispatch the day after.

We do not dispatch orders on the weekend. Orders placed on the weekends are dispatch on Monday.

5. How long does delivery take?

Royal Mail orders are dispatched on a 48 hour courier while APC (standard shipping) orders are dispatched on a next working day courier.

Due to the current pandemic, our couriers may experience slight delays so we thank you for your patience in these unprecedented times.

If you have any questions regarding the whereabouts of your order, please contact us.

6. I need to return my item, what do I do?

Please send us an email detailing the reason for your return within 7 days of purchase. Make sure to include your Order ID (found in your original order confirmation) as well as any other information you can give.

The more details you give the faster we can respond.

To read our Returns Policy in full, please click here.

7. What payment methods do you accept?

We accept Visa, Mastercard, Maestro and PayPal payments.

8. Can I come and collect?

We do not offer collections.


DISCOUNTS

9. How can I apply my coupon code?

You can apply your coupon code at the checkout page after you enter your shipping details. The discount is automatically applied to your order total.

If it isn’t accepted, it is likely that the code isn’t valid any more.

10. Do you do discounts for bulk orders?

For bulk orders not found on the website, please contact us for a quote.

11. Are there any other discounts?

We host various offers throughout the year. To receive the latest updates, you can sign up to our newsletter or follow us on social media.


WEBSITE

12. Can I sign up to an account?

Anyone can sign up to an account and by doing so, you can check out faster, keep more than one address and track orders. Simply click on Create an Account to sign up.

13. I’m having a technical difficulty.

Please let us know so we can resolve this as soon as possible.

14. I haven’t received my order confirmation.

Please contact us so we can investigate why. We can also send you your order confirmation.

15. How secure is your site?

Our website is SSL secure meaning sensitive information such as payment details and login credentials is transmitted securely.

We also abide by the General Data Protection Regulations (GDPR) to make sure your data and information is handled correctly.

When your order is placed, we do not keep your payment details.

To read our Privacy Policy, please click here.


CREDIT ACCOUNTS

16. Do you accept credit accounts?

We accept credit accounts for business and non-registered businesses – providing the registration is successful.

Please send us an email outlining your business and requirements.


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